Privacy Policy
Effective Date: July 1, 2026
eNotary Holdings, LLC, dba eNotary New England ("eNotary New England," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our remote online notarization services.
1. Information We Collect
We collect information you provide directly, including:
Identity Information: Name, email address, phone number, date of birth, and government-issued identification.
Document Information: Electronic documents you submit for notarization.
Payment Information: Billing name, address, and payment card details processed by Stripe, Inc. We do not store your full payment card number on our servers.
Session Information: Audio-video recordings of notarization sessions, chat messages, and session metadata.
Device and Usage Information: IP address, browser type, operating system, and usage patterns when you access our platform.
2. How We Use Your Information
To provide and administer our remote notarization services
To verify your identity and the authenticity of documents
To process payments and issue receipts
To communicate with you about your appointments and account
To comply with legal obligations, including notary commission requirements
To detect, prevent, and address fraud, security issues, or unlawful activity
To improve our services and platform experience
3. Third-Party Service Providers
We share your information with trusted third parties who assist us in operating our business:
Stripe, Inc.: Processes payment card transactions. Stripe's Privacy Policy.
Secured Signing: Provides electronic signature and document management services. Secured Signing's Privacy Policy.
Cloudflare Turnstile: Protects our website from bots and abuse. Cloudflare's Privacy Policy.
4. Data Retention
We retain your personal information and notarization records as required by applicable state notary laws and our legal obligations. Identity verification documents and session recordings are typically retained for a minimum of [5] years, or longer if required by law. Payment records are retained in accordance with Stripe's data retention policies.
5. Security of Your Information
We use administrative, technical, and physical safeguards designed to protect your information against unauthorized access, alteration, disclosure, or destruction. These include SSL/TLS encryption, secure servers, access controls, and regular security assessments. Despite our efforts, no method of transmission over the Internet is 100% secure.
6. Your Rights
Depending on your state of residence, you may have the right to:
Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information, subject to legal retention requirements
Opt out of certain data uses or disclosures
To exercise these rights, Contact us
7. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated "Effective Date." Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
9. Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:
eNotary Holdings, LLC, dba eNotary New England
Email: Contact us