Cancellation and Rescheduling Policy

We understand that plans can change. If you need to cancel or reschedule your appointment, please let us know as soon as possible.

* More than 24 hours before your scheduled appointment:  You may cancel for a full refund or reschedule at no additional charge.

* Within 24 hours of your scheduled appointment:  You may cancel and receive a 50% refund, or reschedule your appointment one time at no additional charge.

* Missed Appointments (No-Shows): If you do not attend your appointment or cannot be reached at the scheduled time, your payment is generally non-refundable.  However, if you contact us within 24 hours, we may, at our sole discretion, permit a one-time reschedule at no additional charge.

A remote online notarization may not be completed if required identification, documents, signers, witnesses (when applicable), or technology requirements are unavailable at the time of the appointment.  In such cases, the appointment may be treated as a missed appointment.

If eNotary New England must cancel your appointment due to a technical issue or another circumstance within our control, you may choose either a full refund or to reschedule at no additional charge.

We reserve the right to make exceptions to this policy in cases involving emergencies or other extenuating circumstances.  We also reserve the right to refuse service when permitted by law or when a notarization cannot be completed in compliance with applicable legal or ethical requirements.